Terms of Service

1. Shipping Limitations: We currently only deliver to addresses within the United Arab Emirates.

2. Free Shipping Threshold: Orders of AED 250 and above qualify for free shipping.

3. Delivery Timeframe: The standard delivery period is 1-3 working days, depending on the product.

4. Payment Methods: Accepted payment methods include credit/debit cards, Apple Pay, and other secure online options. Cash on Delivery (COD) is not available.

5. Security Measures: The website employs industry-standard encryption protocols to ensure the security of personal and payment information.

6. Order Modification/Cancellation: Orders cannot be modified or cancelled once placed. Customers are advised to double-check items and shipping details before confirming purchases.

7. Damaged or Defective Items: Customers should contact customer support immediately if they receive damaged or defective items. Options include replacement or refund.

8. Refund Processing Time: Refunds are processed within 15 business days from the day the package is received back at the facility.

9. Customer Support: Customer support can be contacted through the "Contact Us" page on the website or via email at support@plonko.com with a commitment to responding within 1-2 business days.